Return Policy

Thank you for choosing Exonnex LLC for your business needs. We value your satisfaction and strive to provide you with high-quality products. This Return Policy outlines our guidelines for returning items purchased from our company. Please read this policy carefully before initiating a return.

1. Eligibility for Returns

1.1. Products Eligible for Returns

  • You may return products within 30 days of the purchase date.
  • To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
  • Custom or personalized orders are not eligible for return unless they are defective or damaged upon arrival.

1.2. Products Not Eligible for Returns

  • We do not accept returns on clearance items or any product that has been altered, damaged, or used by the customer.

2. How to Initiate a Return

2.1. Contact Customer Support

  • To initiate a return, please contact our Customer Support team at 470-750-9889.
  • Provide your order number, a description of the item you wish to return, and the reason for the return.

2.2. Return Authorization

  • Our Customer Support team will provide you with a Return Authorization (RA) number and instructions for returning the product.
  • Please do not return any items without obtaining an RA number.

3. Shipping and Packaging

3.1. Shipping Costs

  • The customer is responsible for all shipping costs associated with the return unless the return is due to our error or a defective product.

3.2. Packaging

  • Please securely package the product to prevent damage during transit.
  • Include the RA number on the outside of the package.

4. Inspection and Processing

4.1. Inspection

  • Once we receive the returned item, it will be inspected to ensure it meets our eligibility criteria.
  • We reserve the right to reject returns that do not meet these criteria.

4.2. Refund or Exchange

  • If the return is approved, you may choose between a refund to the original payment method or an exchange for an equivalent product.
  • Refunds will be processed within 5 business days after approval.

5. Restocking Fee

  • A restocking fee of 20% may apply to returns that do not meet our eligibility criteria or are returned for reasons other than product defects or our error.

6. Contact Us

If you have any questions or concerns about our Return Policy, please contact our Customer Support team.